VEUR (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose your personal information in compliance with the Australian Privacy Act 1988 (Cth), other applicable laws, and the data transparency requirements of platforms such as Facebook.

1. Information We Collect
We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and postal address.
Payment Information: Credit card or other payment details (processed securely via third-party payment gateways).
Order Information: Products purchased, order history, and shipping details.
Account Information: Login credentials if you create an account on our website.
Other Information: Voluntary information such as survey responses or customer support inquiries.
Additionally, we may collect non-personal information, including:

Device and Browser Data: IP address, browser type, and operating system.
Website Usage Data: Pages visited, time spent on pages, and referral sources (via cookies or similar technologies).
Marketing and Advertising Data: Information from Facebook or other platforms used for targeted advertising campaigns.

2. How We Use Your Information
We use your personal information for the following purposes:

To process and deliver orders, including shipping and returns.
To manage your account and provide customer support.
To communicate updates, promotions, or other information (only with your consent, where required).
To improve our website, products, and services.
To comply with legal obligations or resolve disputes.
Facebook Advertising and Analytics
We may use your information in connection with Facebook tools such as:

Facebook Pixel: To track website interactions and measure the effectiveness of our ads.
Custom Audiences: To show tailored advertisements to specific groups of users based on their interests or previous interactions with our site.
Conversion Tracking: To understand user actions after interacting with our ads.

3. Sharing Your Information
We may share your personal information with:

Service Providers: Payment processors, shipping providers, and IT support.
Advertising Platforms: Including Facebook, for targeted advertising, custom audience creation, or analytics.
Legal Authorities: If required to comply with legal obligations or protect our rights.
We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies
We use cookies and similar technologies to:

Improve website functionality and user experience.
Analyse website usage.
Deliver targeted advertisements through platforms like Facebook.
By using our website, you consent to the use of these technologies. You can adjust your browser or device settings to disable cookies, though some features may be affected.

For information about how Facebook collects and processes data, please review Facebook's Data Policy.

5. Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, loss, or misuse. However, no system is entirely secure, so we recommend safeguarding your account credentials.

6. Your Rights
Under Australian law, you have the right to:

Access the personal information we hold about you.
Request corrections to any inaccurate or outdated information.
Opt out of marketing communications, including Facebook ads, by adjusting your preferences in our communications or via Facebook ad settings.
To exercise these rights, contact us at support@veur.com.au.

7. Retention of Information
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices or content. Review their privacy policies before providing personal information.

9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:

Email: support@veur.com.au