These Terms and Conditions ("Terms") govern your use of our website and any transactions conducted through our online store. By using this website and purchasing our products, you agree to these Terms.

1. General Information
1.1 These Terms apply to all purchases made through our website or any associated sales channels, including Facebook and Instagram.
1.2 VEUR is based in Australia, and all transactions are governed by Australian Consumer Law (ACL).

2. Ordering & Payment
2.1 Orders can be placed directly through our website or social media platforms, including Facebook and Instagram.
2.2 Prices are listed in Australian Dollars (AUD) and include applicable taxes unless stated otherwise.
2.3 Payment methods accepted include credit cards, PayPal & Afterpay.
2.4 Orders are confirmed once payment is successfully processed.

3. Compliance with Facebook Commerce Policies
3.1 Our store complies with Facebook’s Commerce Policies, and we do not sell any prohibited items, including but not limited to weapons, alcohol, tobacco, or counterfeit goods.
3.2 All listings are accurate, and we provide truthful descriptions of all products.

4. Shipping & Delivery
4.1 We ship to Australian, New Zealand & Canadian addresses only.
4.2 Shipping costs are calculated at checkout and are non-refundable unless a product is faulty or not as described.
4.3 Estimated delivery times are between 5-10 business days and are subject to delays beyond our control, such as those caused by shipping providers.
4.4 Customers will receive email notification once their order is dispatched.

5. Returns, Refunds & Customer Support
5.1 In compliance with Australian Consumer Law and Facebook's policies, if you receive a product that is faulty, damaged, or significantly different from its description, you are entitled to a replacement, repair, or refund.
5.2 To initiate a return or refund, please contact us within 30 days of receiving your order via email at support@veur.com.au or through our Facebook page.
5.3 Returned products must be unused, in their original packaging, and accompanied by proof of purchase.
5.4 Return shipping costs are the buyer's responsibility unless the product is faulty or incorrect.

6. Product Availability & Information
6.1 We strive to ensure that all product descriptions, images, and details are accurate and comply with Facebook’s requirements. However, minor variations may occur.
6.2 Products are subject to availability. If an item is unavailable after purchase, we will notify you and provide a full refund.

7. User Conduct
7.1 Customers are expected to communicate respectfully when interacting with us on Facebook or other platforms. Harassment or abusive behaviour will not be tolerated and may result in account restrictions or blocked access.

8. Privacy & Data Collection
8.1 We collect and handle your personal information in accordance with our Privacy Policy.
8.2 Any information shared via Facebook or Instagram (e.g., through Messenger) will be treated confidentially and used solely for order processing or customer support.

9. Limitation of Liability
9.1 VEUR is not responsible for losses resulting from improper use of our products or delays caused by third-party couriers.
9.2 Your rights under Australian Consumer Law remain unaffected.

10. Governing Law
10.1 These Terms are governed by the laws of Australia. Any disputes will be resolved in accordance with Australian jurisdiction.

11. Changes to Terms
11.1 We reserve the right to modify these Terms to comply with changes in Facebook Commerce Policies, Australian laws, or business practices. Updates will be posted on this page.

12. Contact Us
For questions or concerns regarding your order, please contact us at:

Email: support@veur.com.au
Facebook Page: VEUR Members Club
Effective Date: 26/11/24

Mobile Terms of Service

VEUR store

Last updated: Oct. 15, 2026

The VEUR store mobile message service (the "Service") is operated by VEUR (“VEUR store”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to VEUR store’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of VEUR store through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with VEUR store. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to VEUR or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other VEUR store mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to VEUR or email support@veur.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.