Terms of service

These Terms and Conditions ("Terms") govern your use of our website and any transactions conducted through our online store. By using this website and purchasing our products, you agree to these Terms.

1. General Information
1.1 These Terms apply to all purchases made through our website or any associated sales channels, including Facebook and Instagram.
1.2 VEUR is based in Australia, and all transactions are governed by Australian Consumer Law (ACL).

2. Ordering & Payment
2.1 Orders can be placed directly through our website or social media platforms, including Facebook and Instagram.
2.2 Prices are listed in Australian Dollars (AUD) and include applicable taxes unless stated otherwise.
2.3 Payment methods accepted include credit cards, PayPal & Afterpay.
2.4 Orders are confirmed once payment is successfully processed.

3. Compliance with Facebook Commerce Policies
3.1 Our store complies with Facebook’s Commerce Policies, and we do not sell any prohibited items, including but not limited to weapons, alcohol, tobacco, or counterfeit goods.
3.2 All listings are accurate, and we provide truthful descriptions of all products.

4. Shipping & Delivery
4.1 We ship to Australian, New Zealand & Canadian addresses only.
4.2 Shipping costs are calculated at checkout and are non-refundable unless a product is faulty or not as described.
4.3 Estimated delivery times are between 5-10 business days and are subject to delays beyond our control, such as those caused by shipping providers.
4.4 Customers will receive email notification once their order is dispatched.

5. Returns, Refunds & Customer Support
5.1 In compliance with Australian Consumer Law and Facebook's policies, if you receive a product that is faulty, damaged, or significantly different from its description, you are entitled to a replacement, repair, or refund.
5.2 To initiate a return or refund, please contact us within 30 days of receiving your order via email at support@veur.com.au or through our Facebook page.
5.3 Returned products must be unused, in their original packaging, and accompanied by proof of purchase.
5.4 Return shipping costs are the buyer's responsibility unless the product is faulty or incorrect.

6. Product Availability & Information
6.1 We strive to ensure that all product descriptions, images, and details are accurate and comply with Facebook’s requirements. However, minor variations may occur.
6.2 Products are subject to availability. If an item is unavailable after purchase, we will notify you and provide a full refund.

7. User Conduct
7.1 Customers are expected to communicate respectfully when interacting with us on Facebook or other platforms. Harassment or abusive behaviour will not be tolerated and may result in account restrictions or blocked access.

8. Privacy & Data Collection
8.1 We collect and handle your personal information in accordance with our Privacy Policy.
8.2 Any information shared via Facebook or Instagram (e.g., through Messenger) will be treated confidentially and used solely for order processing or customer support.

9. Limitation of Liability
9.1 VEUR is not responsible for losses resulting from improper use of our products or delays caused by third-party couriers.
9.2 Your rights under Australian Consumer Law remain unaffected.

10. Governing Law
10.1 These Terms are governed by the laws of Australia. Any disputes will be resolved in accordance with Australian jurisdiction.

11. Changes to Terms
11.1 We reserve the right to modify these Terms to comply with changes in Facebook Commerce Policies, Australian laws, or business practices. Updates will be posted on this page.

12. Contact Us
For questions or concerns regarding your order, please contact us at:

Email: support@veur.com.au
Facebook Page: VEUR Members Club
Effective Date: 26/11/24